Returns and Order Cancellations
Does something seem wrong with your TreasureKnit?
We’d like to be perfect and it’s very rare but things can happen. If you believe that your TreasureKnit has a manufacturing defect or any other concern, please let us know ASAP! If there has been any defect, we will remake your TreasureKnit and ship it to you all at no charge. Please note that you may be required to send us a photo or ship back your original TreasureKnit for analysis before replacing.
I gave the wrong spelling of the name? Is there recourse?
Misspelled names or incorrect information does not qualify for any type of refund or remanufacturing. Remanufacturing will be performed at your expense.
Changing an Order
To be able to turnaround your order as quickly as possible, your TreasureKnit® order is ACTUALLY put into the production process as soon as your payment has been processed. Any change to your order after it has been placed (including but not limited to shipping information, personalization, etc.) may only be done as per the following:
- You agree to pay a $25 order change fee.
To change your order, send an email to CustomerCare@TreasureKnit.com with the following subject “STOP MY ORDER ! Please change order # (Your order number)”. Please refer to your order confirmation email for the order number. Once you have emailed us please call us ASAP at 1-866-468-7942
You will be called to approve this additional charge to your credit card and your order will be put on hold until approval is given.
Requests for changes not conforming to the above criteria will be denied.
Please note that Rush Orders cannot be changed once they’ve been processed.