What are the turn around times?
How Long Does it Take? How Does it Work?
Turnaround times for TreasureKnits are based upon our receipt of an acceptable image/photograph (click here for image requirements). You will receive an email notification within 24-48 hours confirming acceptance of your image. After you have received this email notification, it will take approximately two (2) to four (4) weeks to manufacture plus an additional one (1) to seven (7) business days for shipping. When your TreasureKnit is ready to be shipped, you will receive an email notification confirming that your order is ready for shipping. Your shipping address and tracking number will be included in this email. Kindly note your shipping location has an effect on shipping times. PLEASE REMEMBER, turnaround times stated represent our normal manufacturing time from receipt of acceptable image/photograph.
Receipt of Unacceptable Photograph
Customers submitting images/photographs which do not fall within required standards will receive a PHOTO REJECTION email within 24-48 hours from order placement. At this time, you will be asked to resubmit another image using the link provided within the email notification. Manufacturing will not begin until you resubmit another image meeting the requirements.
Manufacturing your TreasureKnit
When your image/photograph has been accepted, you will receive a PHOTO ACCEPTED email confirming that your order has been sent to Pre-Production. It will take approximately two (2) to four (4) weeks to manufacture your TreasureKnit plus an additional one (1) to seven (7) business days for shipping.
Shipping Time - How long does it take to ship/deliver?
After your TreasureKnit is manufactured, you will receive an ORDER SHIPMENT email notification confirming your Ship-To address and a Tracking Number. Delivery time usually takes from one (1) to seven (7) business days.
- Normal USA delivery times are five (5) business days via UPS Ground.
- For Canadian shipments, add an additional three (3) to five (5) business days. Kindly note that Canadian shipments are shipped via CANPAR Ground.
Tracking your Shipment
Click here to view the production status or tracking information of your order online by logging into your account. When your order is shipped, you will receive an email notification with a Tracking Number.
It has been many weeks and I haven't received my order
This may be due to the demand of services. Kindly contact us at Customer Service to check on the progress of your TreasureKnit.